Episode 305
How Allen Kopelman Challenges the Big Players in the Payment Processing Industry
In this episode, Allen Kopelman shares his journey from being a chef to founding a successful payment processing company. He discusses the challenges and changes in the industry, from the early days of phone-line credit card machines to the current era of WiFi-enabled devices. Allen explains the…
Show notes
In this episode, Allen Kopelman shares his journey from being a chef to founding a successful payment processing company. He discusses the challenges and changes in the industry, from the early days of phone-line credit card machines to the current era of WiFi-enabled devices. Allen explains the importance of adapting to technological advancements and staying ahead of industry trends, while also addressing the pitfalls businesses might face with major providers like PayPal and Stripe. This is a must-listen for business owners looking to safeguard their financial operations.
Chapters
- 00:00:00 - Welcome to the Show: Introducing Allen Kopelman
- 00:01:00 - From Chef to Payment Processing Pioneer: Allen's Unlikely Journey
- 00:02:54 - The Tech Revolution: Transforming Payment Processing
- 00:06:02 - David vs. Goliath: Competing with Industry Giants
- 00:11:29 - Secrets to Smooth Transactions: Best Practices Revealed
- 00:12:43 - Avoiding Disaster: Top Fraud Prevention Tips
- 00:17:30 - The Fine Print: Why Reading Terms of Service Matters
- 00:20:45 - Scammers Exposed: Shocking Identity Theft Stories
- 00:27:48 - Parting Wisdom: Final Thoughts and How to Connect
Links and Resources
- Allen Kopelman
- Allen on LinkedIn
- Nationwide Payment Systems
- Schedule Your Appointment with Nationwide Payment Systems
- B2B Vault: The Biz to Biz Podcast
- Allen’s LinkTree
- Amplafy Media
- Hector Santiesteban on LinkedIn
- Hector Santiesteban on Twitter
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Full transcript
[00:00:00] Nick: I've been sick this week and so it seems have a bunch of my clients and it's really, really interesting to be able to see what pops up when you're sick as high performers, business owners. You are already put pushing yourself to a level where you expect a lot. Right? It's like having a high performing car.
[00:00:18] Nick: it, it does a lot. It creates a lot, but also can be knocked off quite easily. It's been interesting to see the things that have shown up in the systems that have been built over this week. he's an example from one advisor out out of Illinois and he, he was sick, laid up for a few days, we'd spent. A few weeks prior to that, really getting some clarity with a person on his team, a booking his meeting, setting his meetings for him, and making the distinction between not just reaching out to prospects and clients, but having the, having the commitment to deliver the result of a set amount of meetings per week.
[00:00:52] Nick: And so when he came back to business that week. It was in bits and pieces, right? Doing what he can and, you know, sleeping between client calls, not exactly working on the business and being the best version of himself, just doing what he could, but because he'd set the systems in place before that, it wasn't a case of no meetings on the books for next week.
[00:01:11] Nick: They were still there. Maybe not in the completeness if he was his like best version of himself, but still at high level. And so I love that James Clear quote that we don't rise the level of our goals, we fall to the level of our systems and. By making sure that we're continuously putting them in place, we change the baseline and ultimately we wanna optimize for a higher baseline rather than peak performance.
[00:01:34] Nick: Like an athlete of any kind, someone performing on stage. That moment that you perform on stage or that time where you get to run for the gold medal. It is a very small part of what the whole process is, and most of it, pe, other people aren't seeing. So if we are just raising the baseline, that's the win.
[00:01:52] Nick: Absolutely. It's like having a, a pot on on the stove that's full of water and you need to have it boiling in order to put the stuff into it, but you're not using it all the time. If you let it go cold, it takes a lot to get it up to that boiling temperature again, but if you keep it simmering. You know, you can always go back to it and change the baseline, change your results, because over the course of the year, a lot of stuff happens.
[00:02:15] Nick: Sometimes you will be at a peak, sometimes you'll be at some lows. But if we change the baseline, we change the TR trajectory overall. It makes a real big difference as to the results that we get, in the way that we sit our life. And so you can also notice it in terms of like how you show up and how you think with your clients now.
[00:02:32] Nick: What other systems have you put in place where you might have your team creating, your meeting prep for you, right? So rather than having to do all the meeting prep yourself, rather than having to really think through each time you work with a client again, part of your success is probably that you're really good at what you do and can wing it a lot.
[00:02:49] Nick: And still bring a lot of value to clients. But if you create a system around your team supporting you to do the prep for that, if you're feeling a bit off, it doesn't have to be you feeling sick and you're just like, this week I, I could see all the thoughts in my mind and how I wanted to say things, but it's like someone went in there and just jumbled them all up and I think it was quite flown out in the order that I wanted it to flow out into.
[00:03:11] Nick: But if you set up the systems to support you, you can deliver a high level when you really need it. That's when it becomes really noticeable. But it's not that. Important is creating the stability and raising the of your success.
About How to Scale a Business
How to Scale a Business gives founders the systems, hiring frameworks, and operating habits to grow past themselves. Host Hector Santiesteban breaks down what actually moves a service business from owner-driven hustle to a company that scales — in practical, do-this-next episodes.